Terms & Conditions

By placing an order with The Pepperpot Directory you are agreeing and accepting these conditions.

Information is accepted on the understanding that descriptions of goods/ services/events are fair and accurate. The publishers cannot accept responsibility for views expressed by contributors, or for the accuracy of claims made by advertisers.

We gratefully acknowledge the support of businesses whose adverts appear in The Pepperpot Directory, and whilst every care is taken to ensure accuracy, the publishers cannot accept responsibility for loss, damage or omission caused by error in the printing of an advert or other information.

We reserve the right to refuse advertisements which may be defamatory or offensive or which promote products that may be considered indecent.

We take no responsibility for the content of your ad. It is your responsibility to ensure that your ad is legal and copyright free. We cannot accept ads which you do not have permission to copy. This includes images, logos, clip art or any other content that is used in the advert. It is the advertiser‘s responsibility to acquire permission for the use of any content that is used in their advert.

It is the advertiser‘s responsibility to check the advert and to ensure that it is correct at copy approval stage. No responsibility will be taken by the publisher for any errors subsequently identified.

Any advert supplied in jpeg, pdf or any other pre-prepared format is assumed not to require copy approval and will be inserted as supplied. These files should be supplied in a minimum of 300 dpi.

No responsibility can be taken for the print quality of any advert supplied in a lower resolution. If files are not submitted in the dimensions specified by The Pepperpot Directory they may be re-submitted or be re-sized by the publisher.

If you wish to use an advert designed by us in another publication you will be required to seek permission from us for its use.

We can make no guarantees that your ad will be successful; therefore we are unable to offer you a refund if you receive no response. The cost of your ad covers the cost of printing.

Once an advertising package has been confirmed, by emailed booking confirmation, no refunds can be given if the advertiser subsequently decides to cancel their advertising package. If the advertiser informs the publisher before the copy deadline that they wish to cancel, the publisher will endeavour to re-sell the space. If the space is resold the cost of the cancelled booking is not due. However, if the space is not sold or sold for less than the original booking the advertiser will be charged for the balance. Any cancellations received after copy deadline will be invoiced in full. In any event of the cancellation any costs incurred for artwork set up or graphic design services will still be due at the full rate.

Payment for 12 issue bookings may be made by standing order. All standing orders must be set up so that payment is received by the copy deadline date i.e. prior to print.

When you book your ad, you are agreeing to pay the current ad price by the due date as stated on your invoice. In cases of overdue accounts, we will contact you by telephone and 1 reminder will be sent. If payment is still not received your account will be put on hold and your advert will not be included in the next issue. Should payment still not be received a further reminder will be emailed and failing any payment with the stated time the matter will be handed over to our solicitor. Please be advised that, in accordance with European Directive 2000/35/EC, a debt recovery fee of £40 will be charged. If payment is still not made court action will be taken, thereby incurring further costs.